We strive to ship all orders as fast as possible. Orders are processed and shipped through our fulfillment partner's distribution center. When your order is ready to be shipped, you will receive a shipping confirmation e-mail with tracking details. Most orders ship within 1–3 business days after the order has been confirmed. For more details, please review our Shipping Policy page.

Once an order is placed, we're unable to edit the shipping address. To avoid a misdelivered order, please email hello@arriausa.com as soon as possible after placing your order — we will try to cancel it before shipment so you can place a corrected order, although cancellation is not guaranteed. We kindly ask you to double-check your order details before checking out.

We're sorry about that! Please contact us as soon as possible, preferably within 48 hours after discovering the issue. To help us assist you quickly, please provide: your order number, an image of the packing slip, and an image of the item(s) received. This timing request does not limit rights under applicable law; we will review later reports based on the circumstances.

You can track your order using the tracking number provided in your shipping confirmation email. Please allow up to 48 hours for tracking to update after you receive the email.

Shortly after your order is confirmed, you'll receive an email with your order details, and a second email with tracking information once it ships. If you created an account, your order history will also be saved there.

Please check your inbox for the confirmation and shipping emails using keywords like "order confirmation" or "shipping details." If you can't find them, contact us with the email address used at checkout.

Orders are processed shortly after they're placed through our automated system, so changes usually aren't possible. If you need a change, email hello@arriausa.com promptly to request cancellation so you can place a corrected order. Cancellation before shipment is not guaranteed.

To cancel an order, email hello@arriausa.com as soon as possible after placing it. Because orders are picked, packed, and labeled quickly, we can't guarantee a cancellation will be processed in time.

No worries — any pending charges should clear from your account within 3–5 business days, depending on your banking institution.

We're sorry to hear that! Please contact us as soon as possible, preferably within 48 hours after discovering the issue with your order number, the packing slip, and a photo of the item received (including the item number/barcode area) so we can resolve it quickly. This timing request does not limit rights under applicable law; we will review later reports based on the circumstances.

Please contact hello@arriausa.com as soon as possible, preferably within 48 hours after discovering the issue with your order number and a photo of the damaged item, and we'll get it sorted. This timing request does not limit rights under applicable law; we will review later reports based on the circumstances.

You are responsible for onward shipping arrangements after actual delivery to your designated forwarder. To the extent permitted by law, ARRIA is not responsible for loss or damage caused by the forwarder after that delivery. This does not exclude responsibility for pre-existing defects, incorrect items, our error, or nonwaivable legal obligations. See our Return Policy.

Carriers sometimes mark a package as delivered a little before it physically arrives. Please allow 48 hours for it to show up, then contact us if it still hasn't appeared.

Sometimes the carrier marks a package as delivered before it actually arrives. Please allow 48 hours for it to show up. If you still haven't received it, contact our Customer Support team for further assistance.

Free shipping is available on eligible domestic orders to destinations listed in our Shipping Policy of $45 or more, after discounts and promotions are applied. Orders under $45 ship for a flat $5.99. For more details, see our Shipping Policy.

We currently ship within the contiguous United States. We do not yet offer shipping to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, or internationally — but you can also find ARRIA on Amazon.

You'll receive a shipping confirmation e-mail with your tracking number once your order ships. Most orders ship within 1–3 business days after your order is confirmed.

Most orders are processed within 1–3 business days and arrive within 5–7 business days after shipment. These are estimates. If we cannot ship within the promised time, we will provide the delay notice and cancellation/refund options described in our Shipping Policy.

Orders $45 and over ship free. Orders under $45 ship for a flat $5.99 within the contiguous United States.

Most orders ship via USPS, with UPS, FedEx, or DHL used at our discretion to meet service needs.

Initiate a return of an eligible item purchased directly from arriausa.com within 14 days after delivery. Our Return Policy explains eligibility, exclusions, shipping costs and the return process. It does not limit remedies required by law for defective, damaged, incorrect or undelivered goods.

Eligible items must be unused, unworn, unwashed, and in their original condition, with original packaging and tags attached. Any hygiene seals supplied with the product must remain intact, except where necessary to inspect a defective or incorrect item. See our Return Policy for exclusions and refund deductions.

Clearly identified clearance/final-sale items, free gifts supplied at no charge, earrings for hygiene reasons, and international or bulk/wholesale orders are excluded from voluntary returns. These exclusions do not limit nonwaivable remedies, including for defective or incorrect goods.

Email hello@arriausa.com with your order number and reason for return. If eligible, our Customer Support team will provide you with return instructions and the correct return address.

We don't currently offer direct exchanges. If you'd like a different size or item, please return the original in accordance with our Return Policy and place a new order.

Refunds are issued to your original payment method used at checkout.

Once your return is received and inspected, refunds are issued within 10 business days of return delivery, or sooner if required by law. Depending on your bank, it may take a few additional business days to appear on your statement.

For voluntary returns, original shipping charges actually paid are non-refundable and you pay the return carrier directly. We cover reasonable necessary return shipping for defective, damaged or incorrect goods, our error, or as required by law. We do not charge a restocking fee on an ordinary eligible return; separate fees may apply to customer-caused return-to-sender orders as disclosed in our Return Policy.

Voluntary returns that do not meet our eligibility requirements may be declined. We will explain the reason and give you a reasonable opportunity to arrange return of the item, including any disclosed shipping cost, before any disposal permitted by law. Statutory remedies for defective or nonconforming goods are not excluded.

Purchases made through outside retailers, including Amazon, are not eligible for return through arriausa.com — please follow that retailer's return process instead.

We accept major credit/debit cards, Apple Pay, Google Pay, and PayPal at checkout.

In the payment section at checkout, find "Discount code," enter your code, and select "Apply." If valid, the discount will be applied to your order total immediately.

Generally, only one promo code can be applied per order unless otherwise stated in the promotion's terms.

Promotions and discount codes may have exclusions (e.g., final sale items, minimum order value, or expiration dates). Contact our Customer Support team if you need help.

Go to the password reset page, enter your email, and select "Reset Password." You'll receive a reset email — click the link to set a new password.

Please maintain one account per customer. We may investigate misuse of multiple accounts and take proportionate action, including restricting future orders, subject to applicable law. We will refund payments for orders we cancel as required by law.

Subscribe to our email list in the footer of our website, or opt in to newsletters from your account settings.

Please email hello@arriausa.com with the name of the item you're interested in, and we'll let you know as soon as we have an update.

If you're a retail business owner interested in carrying ARRIA wholesale, please reach out to hello@arriausa.com with your business details.

We would love to assist you! Visit our Contact Us page to reach our team. Customer Support is available Mon–Fri, 9 AM–5 PM ET.