Orders are processed Monday through Friday, excluding federal and company holidays.

Processing may take 1–3 business days depending on order volume and inventory. Orders placed before 11:00 AM ET typically begin processing the same day.

Once shipped, most orders are delivered within 5–7 business days after shipping.

These are estimated processing and transit times. If we cannot ship within the time promised for your order, we will notify you, provide an updated shipping estimate when available, and offer the choice to consent to the delay or cancel for a full refund, as required by applicable law. If the required consent is not obtained, we will cancel and refund the unshipped order within the legally required period.

We do not currently offer shipping to Hawaii, Alaska, Puerto Rico, or the U.S. Virgin Islands.

Standard U.S. Domestic Shipping:

• Member orders $29.99 and over: FREE
• All other orders (guest orders and member orders under $29.99): $5.99

Free shipping applies to registered ARRIA members who are signed in to their account at checkout. Creating an account is free.

Not a member yet? Create a free ARRIA account to receive 15%–20% off your first order, plus a gift with purchase.

Free shipping minimums apply to the order total after all discounts, promotions, and reward points have been applied.

We currently ship to Canada and Mexico at flat rates:

• Canada: $25 USD
• Mexico: $45 USD

International orders may be subject to additional taxes, duties, or import restrictions based on destination country regulations. These fees are not included at checkout and are the responsibility of the recipient. International orders are final sale for voluntary returns, subject to any nonwaivable rights and remedies under applicable law.

Most domestic orders are shipped via USPS Ground Advantage, but other carriers such as UPS, FedEx, and DHL may be used at our discretion to optimize experience and meet service obligations. While we strive to accommodate customer requests for specific carriers, this may not always be possible. Carrier selection cannot be guaranteed for orders with free shipping.

We ship to PO Boxes via USPS Ground Advantage. Please note that expedited shipping options are not available for PO Box addresses.

At this time, we are unable to ship to APO, FPO, or DPO addresses.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to follow your package through the carrier's website. Please allow 48 hours for the online tracking to update.

Please make sure your shipping address is entered correctly at checkout. Orders cannot be edited once submitted. Contact us promptly if you identify an error. Customer-caused undeliverable orders are handled under the Return-to-Sender section below and our Return Policy.

For order cancellations and change requests, please refer to our Return Policy. Once an order is placed, edits may not be possible.

If an order is returned to us solely because of an incomplete or incorrect address you provided, refusal of a conforming delivery, or failure to retrieve the package, you may choose reshipment for $5.99 or a merchandise refund less a $2.99 restocking fee. Original shipping charges actually paid are not refunded under the refund option; no additional actual outbound shipping cost is deducted. These charges do not apply to our error, carrier error, damaged or nonconforming goods, or a remedy required by law. See our Return Policy for the full process.

If your package is marked "delivered" but not received, please check with neighbors or building staff and contact hello@arriausa.com so we can investigate with the carrier. A delivery scan alone does not eliminate your rights. See our Return Policy for claim instructions and remedies.

If you use a freight or parcel forwarding service, you are responsible for onward shipping arrangements after actual delivery to your designated forwarder. To the extent permitted by law, ARRIA is not responsible for loss or damage caused by the forwarder after that delivery. This does not exclude responsibility for a pre-existing defect, an incorrect item, our error, or any nonwaivable obligation. See our Return Policy for full details.

To return an eligible product purchased directly from arriausa.com, initiate your return within 14 days after delivery. This voluntary return policy does not limit remedies available under applicable law for defective, damaged, incorrect, or undelivered goods. You may request a written copy of this policy by emailing hello@arriausa.com.

• Items must be purchased directly from arriausa.com
• Products must be unused, unworn, unwashed, and in their original condition, with original packaging and all tags attached.
• Any hygiene seals supplied with the product must remain intact, except where necessary to inspect a defective or incorrect item.
• Returns must be initiated within 14 days of the delivery date

1. Email hello@arriausa.com with your order number and reason for return.
2. If approved, return instructions will be provided.
3. Ship the item using a trackable service within 5 calendar days of approval. If you need additional time, contact us before that deadline. Late voluntary returns may be declined, subject to applicable law.
4. Once received and inspected, any eligible refund will be issued to your original payment method within 10 business days of return delivery, or sooner if required by applicable law. Any refundable sales tax will also be credited as required by law.

Please Note: If your return is approved, you will receive the correct return address. Do not send items to our corporate offices, which are not equipped to process returns. Keep your tracking details and proof of shipment. If tracking does not show delivery, contact us so we can investigate using available evidence. All returns are subject to inspection. If we decline a return, we will explain why and provide a reasonable opportunity to arrange return of the item, including any disclosed shipping cost, before any disposal permitted by law.

• Clearance or final sale items clearly identified as final sale before purchase
• Free gifts or promotional items supplied at no charge (no separate cash refund)
• International or bulk/wholesale orders
• Used, worn, washed, or customer-damaged products
• Earrings (for hygiene reasons)

Refunds will reflect the actual amount paid for the returned item after discounts or promotional offers, plus any refundable sales tax required by law. We will not retroactively charge for free outbound shipping solely because a voluntary return reduces the order below the free-shipping threshold.

If a return disqualifies a free-gift promotion, please return the unused gift with the item. A deduction for an unreturned gift applies only if the promotion terms disclosed the specific deduction amount before purchase. The deduction will not exceed that disclosed amount or the merchandise refund otherwise due. We will not deduct twice for the same promotional benefit.

Return shipping for voluntary returns is the customer's responsibility; you pay the carrier's disclosed rate directly. Original shipping charges actually paid are non-refundable for voluntary returns. We do not charge a restocking fee on an ordinary eligible return. These rules do not apply where a return is due to a defective, damaged, or incorrect item, our error, or where applicable law requires a different remedy. We will provide return instructions and cover reasonable necessary return shipping in those cases.

To cancel an order, please email hello@arriausa.com as soon as possible.

We're unable to make changes to orders once they're placed. If you need to update something, the original order must be canceled (if possible) and a new order submitted.

Orders often begin processing shortly after they're placed, and many are picked, packed, and labeled quickly through our automated warehouse system. While we'll do our best to catch your cancellation request, we can't guarantee it will be processed in time.

If your order has already been marked as shipped, you're welcome to request a return for eligible items in accordance with our Return Policy.

This cancellation process does not limit your right to cancel and obtain a refund where required by law, including for delayed shipment under the Shipping Policy.

We do not offer direct exchanges. If you would like a different item, please request a return for the original item in accordance with our Return Policy and place a new order separately.

If an order is returned to us solely because you provided an incomplete or incorrect address, refused a conforming delivery, or failed to retrieve the package, the options below apply after we receive the returned package. They do not apply to our error, carrier error, damaged or nonconforming goods, or a cancellation or refund required by law.

If you believe your package has been returned to us, please contact hello@arriausa.com promptly. We will review the return and contact you about reshipment or refund; contacting us later than 10 days after a delivery attempt does not by itself eliminate your rights.

Once we receive and identify the returned package, you may choose one of these alternatives:

• Reshipment for a $5.99 fee, with your agreement before we charge you; no $2.99 restocking fee applies to this option; or
• A refund of the merchandise price paid, less a $2.99 restocking fee. Any original shipping charge actually paid is not refunded, but we will not deduct additional actual outbound shipping costs. If original shipping was free, there is no outbound shipping deduction. Any refundable sales tax will be credited as required by law.

We will issue the eligible refund within 10 business days after receipt and identification of the returned package, or sooner if required by law. If you do not choose reshipment, we will process the applicable refund. We will not retain both the returned merchandise and the purchase price indefinitely.

If your order arrives with missing, damaged, defective, or incorrect items, please email hello@arriausa.com as soon as possible, preferably within 48 hours after discovery. Include your order number and, if available, photos that help explain the issue.

The 48-hour request is intended to help us investigate promptly and is not a deadline that extinguishes rights under applicable law. We will review later reports based on the circumstances and applicable law. Final-sale exclusions and voluntary-return deadlines do not eliminate remedies for defective or nonconforming goods.

If your tracking shows "delivered" but you haven't received your package:

• Wait 48 hours: USPS may mark packages as delivered in advance
• Double-check the shipping address on your order confirmation
• Look around your delivery area (porch, side door, building mailroom, etc.)
• Ask neighbors or building staff
• Contact the shipping carrier to file a claim. For USPS packages, you can find guidance and start a Missing Mail search here: https://www.usps.com/help/missing-mail.htm

If you have not received your order, contact hello@arriausa.com so we can investigate with the carrier. A carrier delivery scan alone does not automatically determine responsibility or eliminate your rights. We will provide any refund, replacement, or other remedy required by applicable law.

If you use a freight or parcel forwarding service, you are responsible for arranging onward shipment after actual delivery to your designated forwarder. To the extent permitted by law, ARRIA is not responsible for loss or damage caused by the forwarder after that delivery. This does not exclude responsibility for a pre-existing defect, an incorrect item, our error, or any obligation that cannot be excluded by law.

All shipping, customs, and documentation beyond that point are managed by the forwarding company. Questions regarding duties, values, or delivery must be directed to your forwarder.

Please inspect your order, or arrange for inspection, before onward shipment. Your use of a forwarding service does not waive rights that cannot be waived under applicable law.

ARRIA may decline voluntary returns that do not meet this policy, subject to applicable law and the rejected-return process described above.

We may update our shipping and return policies prospectively by posting revised terms and an effective date. The policies disclosed when you placed your order will govern that order, except where applicable law requires otherwise.

Responsibility for address errors, delivery problems, and transit damage will be assessed under the provisions above and applicable law; this policy does not create a blanket waiver of consumer rights.

Customers are expected to place orders in good faith. We may review or cancel orders reasonably suspected of fraud or misuse of promotions and will refund amounts paid for orders we cancel, as required by law. We will not impose an undisclosed fee or retain duplicate shipping charges for consolidating shipments.

We may investigate suspected fraudulent or knowingly false payment disputes. Nothing in this policy prohibits a good-faith dispute or chargeback, or limits rights available under applicable law or payment-network rules.

We may review order and return records to identify fraud or policy abuse. Where supported by a reasonable review, we may decline future orders or restrict an account, subject to applicable law. Return frequency or a good-faith dispute alone does not eliminate a valid return or refund right. Information used for these purposes is handled as described in our Privacy Policy.

For more on account use and customer conduct, please refer to our Terms & Conditions.

Please inspect all items upon receipt. Jewelry components (including metal alloys, plating, and fasteners) may cause skin irritation or allergic reactions in individuals with sensitive skin or metal allergies. If you have known sensitivities, please review product material details before purchase and discontinue use if irritation occurs.

Use products as directed. These precautions do not exclude or limit any warranty, liability for a defective product, or other right or remedy that cannot lawfully be excluded or limited. Please contact hello@arriausa.com if you experience a product-related issue.